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Terms and Conditions

By visiting our website or placing an order on our website or via the phone, you agree to be bound by the following Terms and Conditions:

  • Our goods and services are available only to individuals who can form legally binding contracts under applicable law.  Without limiting the foregoing, our goods and services are not available to minors under the age of 18.  By visiting this site and/or making any purchases through this site, you represent to us that you can form legally binding contracts under applicable law, and that any and all data you have provided, or will provide, to us via this site, such as your name, address and billing information, is complete and accurate.
  • While we make every effort to present accurate and reliable information on our site, we do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of such information.  In addition, we have no duty to update the information contained on our site, and we are not liable to you for out-dated or incorrect information contained herein.  We take no responsibility for any revisions or changes made to any product packaging if no updated image is available to us. 
  • You shall pay any applicable state and/or local sales tax, and any applicable compensating use tax of another state which we may be required by law to collect at the time of the payment of the purchase price.
  • These Terms and Conditions of sale, as well as your and our respective rights and obligations hereunder, shall be governed and construed and enforced in accordance with the laws of the commonwealth of Virginia.  All visitors to our site submit to the exclusive jurisdiction of the state and/or federal courts of the commonwealth of Virginia.  In no event shall our liability ever exceed the purchase price actually paid by you for such product.

Payment

We accept most major credit and debit cards, including: Visa, MasterCard, American Express and Discover.

Item Description

Whole Pet Central takes great care with the descriptions of the products as they appear online.  Every reasonable care has been taken to ensure that the descriptions are accurate.  However, specifications are subject to change and we cannot be held responsible for discrepancies, either real or perceived. 

Pricing

Prices may vary among the stores and website.  Whole Pet Central stores have no obligation to match the site's prices, nor is the website obligated to match the stores' prices.  

Shipping

We use UPS ground, 2nd-day and next-day delivery options based on your selection.  Costs are calculated by weight and distance, as determined by your zip code.

  • Orders received by 3:00 p.m. Monday through Friday will be sent the same day, provided we have your items in stock.
  • Items ordered after 3:00 p.m. will be sent the next business day.
  • Items ordered during the weekend or on a holiday will be sent the next business day.
  • All products displayed on our site are subject to availability.

If your order contains multiple items, we can either wait for the out-of-stock item to arrive and ship everything together or ship the order separately.  You can cancel or change your order at any time prior to its dispatch.  Altered orders may be subject to a small delay as the order is repackaged, etc. 

Order Confirmation

You will be notified by e-mail as soon as we receive your order.  Please ensure that you enter your e-mail address on the order form.  If we have any questions regarding your order, we will contact you via e-mail or telephone. 

Returns

If there is a problem with the item(s) you purchased, you may return it, along with the purchase receipt, to any Whole Pet Central store for a full refund of the purchase price.  Otherwise, you may send the item back to Whole Pet Central under the following conditions:    

  • Other than defective products, all items must be returned in new condition, that is, unused and unopened.
  • All items must be accompanied by a receipt and a note outlining the reason for the return.
  • Items must be returned within 14 days of purchase.
  • Costs incurred in shipping the returned items are not refundable. 

Disclaimer

Whole Pet Central reserves the right to alter, without prior notice, these terms and any content found within this website.  Moreover, we reserve the right at any time to modify, suspend or discontinue the site (or any part thereof) with or without notice, and we are not liable to you or any third party for any modification, suspension or interruption in services.  Special offers and reduced items are subject to one per customer, and strictly on a first-come, first-serve basis.  WHOLE PET CENTRAL AND ANY OTHER PARTY INVOLVED IN MAKING THIS SITE AVAILABLE TO YOU ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF ITS BEING ACCESSED OR USED, EVEN IF WHOLE PET CENTRAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Whole Pet Central assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this website. 

Ownership of Copyrights, Trademarks and Other Intellectual Property

You acknowledge that Whole Pet Central owns the copyright and all other intellectual property rights to this site and all materials provided on this site unless otherwise expressly indicated.  All rights are reserved by Whole Pet Central, and you agree not to copy, reproduce, download, disseminate, publish, or transfer content in any form or by any means, except with our prior written permission, or as permitted by us in a separate written agreement.

The WHOLE PET CENTRAL name and WHOLE PET CENTRAL WHERE HEALTHY FOOD COMES NATURALLY® logo are trademarks of Whole Pet Central.  Any other trademarks or service marks mentioned on this site are the trademarks of their respective owners.  References on our site to any specific commercial product or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Whole Pet Central.  Moreover, such third parties do not endorse, sponsor, and are not affiliated with Whole Pet Central.

Links to Other Websites

Solely as a courtesy to you, we may provide links to other websites at certain places on our site; we do not endorse, approve, certify or control any of those websites.  Because we do not have any control over such sites, you acknowledge and agree that we are not responsible for the content of the sites or the availability, accuracy, completeness, efficacy, or timeliness of information contained on those sites.  Use of those sites or any information obtained from those sites is voluntary, and reliance on it should only be undertaken after an independent review.